Privacy Policy — Earwax Clinic Lichfield

1. Who We Are

Earwax Clinic Lichfield operates from Curzon House (Ground Floor - Suite 3), Curzon Street, Burton Upon Trent, DE14 2DH. We can be contacted at [email protected] or by calling 07984 750 703.

2. What Information We Collect

We may collect the following personal information:

Name, email address, and phone number (when you contact us or book an appointment)
Health information relevant to your ear care (provided during consultations)
Technical data such as IP address and browser type (via cookies)

3. How We Use Your Information

We use your personal data to:

Arrange and manage your appointments
Communicate with you about your care
Comply with our legal and regulatory obligations
Improve our services

4. Legal Basis for Processing

We process your data on the basis of your consent, the performance of a contract (your appointment), and our legitimate interests in running a healthcare business. Health data is processed under Article 9(2)(h) of the UK GDPR (healthcare purposes).

5. Data Retention

We retain clinical records for a minimum of 8 years in line with NHS guidelines. Contact and booking information is retained for 2 years unless you request earlier deletion.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Object to or restrict processing
Lodge a complaint with the ICO (ico.org.uk)

7. Cookies

Our website uses essential cookies to function correctly. We may also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences via the cookie banner on our website.

8. Third Parties

We do not sell your personal data. We may share data with third-party service providers (such as email or booking platforms) who process data on our behalf under data processing agreements.

9. Contact

To exercise your rights or raise a concern, please contact us at [email protected].